Frequently Asked Questions
Shipping, returns, store visits, and how we can help.
Quick answers about shopping with Empire Luggage. Need more help? Contact us.
Do you offer same-day delivery in NYC?
Yes. For Manhattan orders placed early enough in the day, we can often arrange same-day delivery. Call the store to confirm availability before you check out.
Do you ship outside New York?
We ship anywhere in the United States. Sales tax applies only to orders shipped within New York State.
Is there free shipping?
Complimentary U.S. shipping is available on qualifying orders. See current offers at checkout or shipping information for details.
What is your return policy?
We want you to love your purchase. See our returns & exchanges policy for full details on eligible items and timeframes.
Can I visit the store in person?
Absolutely. Visit us at 414 Broadway in SoHo, New York. See our visit us page for hours and directions.
Which brands do you carry?
We stock premium luggage and backpacks from trusted names including Samsonite, Briggs & Riley, Osprey, Thule, Eastpak, Kipling, Travelpro, and more.
How do I choose the right carry-on?
Start with your airline's size limits, then decide hardside vs. softside based on how you pack. Read our luggage size guide or stop by the store for a fitting.
Do you price match?
Contact us with details on the item and where you found it. We'll do our best to offer competitive pricing on comparable in-stock products.
Can't find what you need? Call the store — we're happy to help.
We're here for you
Questions about an order, a product, or a trip you're planning? Reach out — our team knows bags.